Help centre

Go to the Forgot password page, enter your sign-in email and follow the link sent to your inbox. The link is valid for 60 minutes; once it expires, request a new one.

Single sign-on is integrated per company during rollout. Until your company has it switched on, sign in with the ID your administrator issued; if your company wants to use its existing Microsoft or Google accounts, ask your IT team to contact us to plan the integration.

No. Your company's training administrator changes the email under User management; all progress, grades and certificates stay exactly as they were.

A Trung tâm Đào tạo ITI account is tied to a company so it receives the right assigned courses and the right seat allocation. That is why the form accepts only company-issued email.

Progress is the share of course items you have completed out of the course total. A video counts as done once watched to the end; reading pages and documents need you to mark them complete.

Video needs a connection to play. Attached PDFs can be downloaded first and read offline, but progress is only recorded once the device reconnects.

A course may require you to finish an earlier part before a later one opens. A locked item always states what unlocks it.

Yes. Completed courses stay in your library and can be reopened at any time; your earlier results are not overwritten.

When you complete every required item in the course and reach the minimum score on the final quiz, if the course has one. The certificate appears under Certificates immediately afterwards.

Compliance courses usually have a validity period set by internal or legal rules. The expiry date is printed on the certificate itself and shown in the list.

Open Certificates, pick the course and press Download PDF. The file carries a credential code so third parties can verify it.

Multiple-choice questions are marked the moment you submit. Written answers are marked by an instructor, usually within three working days.

Go to the Company area, Users, choose Invite member and enter the email. The seat is drawn from your active licence pack.

Yes. Deactivate the account to return the seat to the pool; that person's learning data and certificates are kept for your compliance records.

Under Mandatory courses, pick the course, pick the department and set a deadline. Learners are notified and see the course in their library with a "Mandatory" label.

Yes. The compliance table has a CSV export button that opens directly in Excel, honouring the department and course filters you have applied.

There is no automatic or scheduled sync with HR software yet. Export the staff list from your HR system to an Excel or CSV file and import it under Admin › People › Import a list: every row is checked and previewed, new people get accounts, and the department, position and job level of existing people are updated (matched by email or employee code). If your company uses single sign-on (SSO) with profile sync turned on, department and position are also updated from your identity provider each time an employee signs in.

The platform runs on Trung tâm Đào tạo ITI. Storage locations and retention periods are set out in the service contract and in the privacy policy.

The system is usable as soon as it is set up and your staff list is imported from an Excel or CSV file. Setting up single sign-on (SSO) takes extra time working with your IT team.

Seat count and contract term. A seat is an active learner at any one time, not an enrolment.

Yes. Electronic invoices are issued to the company details you registered and sent to the accounts email given in the contract.

The system warns you 30 days ahead in the Company area. If it expires unrenewed, learners cannot start new courses but all data is retained.